Terms and Conditions
According to the S.O.L.A.S. Convention, the P.D. 23/99 of the Greek state, the Council Directive 98/41/EC and the Port Authorities’ regulations and instructions, it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name, Sex, Age category (Adult, Child, Infant), Type of vehicle and Plate number (if applicable). Nationality, Date of Birth, Place of Birth, ID/passport number, telephone number and e-mail address also need to be provided.
Passengers requiring special care must notify their travel agent or the Company’s main reservation offices.
Passengers’ contact information: We advise passengers, upon purchasing their tickets, to provide the issuing agency with their telephone number, (preferably their mobile phone number) so that they are informed in case of delay, cancellation or suspension of the itineraries. In case that passengers do not wish to provide any contact information, the Company does not assume any liability since the passengers will not be informed in case of delay, cancellation or suspension of the itineraries.
- The ticket is issued in the passenger’s name and is strictly personal. It is not transferable and is valid only for the specific accommodation and the route it has been issued for. Any change must be reported to the issuing Agent, the Central reservation offices or the Port offices.
- Passengers with “open date” tickets should confirm their new reservations well in advance especially during high season. Such tickets are valid for one year after the scheduled departure date, if it is written on the tickets. If no scheduled departure date is mentioned, then they are valid for one year after the issuing date. Any difference in price is paid by the passenger and the ticket should be validated by the issuing agency, the Central reservation office or the Port office.
Cancellations - Refunds
You can find the cancellation policy of the ferry company under Changes & Cancellations page.
- In the event of ticket loss, passengers must notify either the issuing Travel Agency or the Company.
FARES / DISCOUNTS
- The tariffs include sea passage and port taxes (domestic & international routes) in selected accommodation arrangements. Meals and beverages are not included.
- The 30% return trip discount is offered exclusively for the return fare of international routes when a round trip fare is booked; it is valid for any port of return. All other discounts are not cumulative and only one of them is granted at a time, when applicable conditions are met.
- Passengers entitled to discounted fares are kindly requested to state it at the time of booking. Once the ticket has been issued, no refunds are allowed for price differences.
- Groups, trucks, buses and unescorted vehicles are subject to special agreements.
- Cabins are characterized as a single bed or 2/3/4-berth depending on the number of passengers occupying them, not on the number of beds.
- Children under the age of 4 travel free of charge and are not entitled to a berth or a seat. However, a free ticket must be issued for embarkation.
- 50% discount is granted to children 4 - 16 years old for all accommodation categories. Children must always be accompanied by an adult.
- The identity of minors is verified by showing their identity card or passport.
- For minors under the age of 12 travelling in the domestic line, any other official document and/or relevant identification certificate issued by the Citizens’ Service Centers (KEP) or the Police is accepted.
- The Company does not permit unaccompanied minors who are not 15 or older to travel on their own. They have to be accompanied by an adult.
- For minors at the age of 15 and over (15-18) travelling without an adult companion, a statement of the parent or legal guardian should be submitted to the Company. The statement shall contain their consent to the minor’s transportation and acknowledgement that it is not possible for the minor to be under the supervision of the Captain and/or the officers and/or crew members during the trip, up to disembarkation at the port of destination as well as that the parent or guardian will hold harmless and indemnify the Company and its personnel for any loss, damage or expense resulting from the minor's journey. Related statements are available at the company’s offices.
- Parents or legal guardians of minors bear full responsibility for the acquisition and possession – before minors’ embarkation - of the appropriate, lawful and valid travel documents and all accompanying documents that may be required at the port of destination. Under no circumstances shall the company be liable if the authorities at the port of destination consider the said documents not sufficient.
- Passengers must ensure they have all valid documents (ID, passport, declaration or any other required documents) complying with the entry requirements of the country they visit.
- Passengers’ entry to the country of destination may be not permitted in case they do not have the required travel documents.
- The Company shall not be held responsible in case a passenger is denied disembarkation by local authorities due to lack of the necessary documents for entry to the country of destination.
According to the Directive 98/41/EC and article 5 of Presidential Decree 23/1999 (Government Gazette A'17), passengers' data will be confirmed during the process of embarkation (check-in) on board. All passengers while boarding the ship, along with their ticket should present their Identity Card, or other official proof of certification element of their identity. In case of denied boarding by the authorized officers of the vessel, consequence of the above, will result the in the loss of the passenger fare.
Passengers and vehicles must report at the port offices for check-in:
- At least one hour (1) before departure for passengers of domestic routes and two (2) hours for passengers of international routes. Otherwise the Company reserves the right to grant the reserved accommodation without any refund to the passenger.
- For vehicles, boarding time and priority list is subject to the local port authority regulations at the port of departure. Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions.
- Vehicle passengers should exit the vehicle before embarkation.
- Vehicle category and plate number is displayed on the ticket upon passenger’s declaration.
SAFETY ON BOARD
- Neither the carrier nor the ship are liable for any accident, loss or damage occurring prior to boarding or loading and after disembarkation.
- It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board.
PASSENGERS WITH REDUCED MOBILITY
Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance.
The number of RMP cabins is limited, to purchase them in advance is highly recommended.
For further assistance, please call the Customer Service Direct Line.
- Luggage may be left inside the vehicles. Passengers are kindly requested to take their personal belongings that might be used during the voyage.
- Access to the ship’s garage during the voyage is prohibited.
- The Company shall not be held responsible in case of loss of money or valuables excepting the fact of checking them at the Purser’s office after an agreement for safe keeping.
- The limit of liability for loss or damage to cabin luggage shall be determined by the relevant provisions of Regulation (EU) No 392/2009 of the European Parliament and Council of 23.04.2009.
- Use of public areas on board is free for all passengers.
- It is prohibited to sleep in the lounge areas, bars and corridors.
- The following credit cards are accepted in the shops, the “self service restaurants” and the “à la carte restaurants” on board: AMERICAN EXPRESS / DINERS / VISA / MASTERCARD / EURO CARD.
- EURO is the official currency on board.
- Pets travel in cabins available for pet carriage* or in specially designed kennels on the ship’s deck**.
- Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for their pets’ feeding and hygiene. Pet owners are required to bear their pets’ valid health documents in original format, recently updated.
(*) Service provided on board the vessels Knossos Palace, Festos Palace, Kydon Palace.
(**) Service provided on board all vessels of the fleet.
- Passengers are responsible for complying with all port, health and customs regulations.
- Passengers must comply with the instructions given by the captain or the crew regarding public order and safety on board.
- Passengers must contact the captain or the staff captain should a complaint arises while on board. They may also contact the company or the Port Authorities after the end of the journey.
- The rights and obligations of both the passengers and the Company regarding domestic routes are governed by L.3709/2008 and the Regulation No 1177/2010 of the European Parliament and the Council of 24 November 2010.
- The Company reserves the right to substitute the vessel for which the ticket was issued after approval from the Ministry of Mercantile Marine, when it is required.
- Timetables, fares and travel terms and conditions are subject to changes without prior notice. In case of a substantial increase of fuel prices, the Company reserves the right to change the fares without prior notice.
- Arrival times quoted in timetables indicate the ship’s arrival at the port’s entrance (pilot station).
- The company is not liable for any delay or cancellation resulting from deviation or from not keeping the scheduled route due to bad weather conditions or orders by the Ministry of Mercantile Marine or due to force majeure.
- In case of cancellation of itineraries or suspension of scheduled itineraries, which are not due to event beyond the control of the company, the liability of the company is limited to the refund of the fare to the passenger, in case the Company has informed the passenger (a) one week before the scheduled departure for the domestic lines and (b) fifteen days before the scheduled departure for international lines.
- This contract of carriage is governed by Greek Law. Any claim arising from this contract is subject to the exclusive jurisdiction of the Courts of Piraeus, irrespective of its legal basis. Carriage, whether domestic or international, is subject to the provisions and financial limits of responsibility which are provided by the Regulation (EU) No 392/2009 of the European Parliament and of the Council of the 23 of April 2009, to the extent that the above provisions apply to the carriage of passengers, their luggage and vehicles, as they are in force in Greece.
Camping All Inclusive
With the "All Inclusive Camping" service, exclusively for the Adriatic Routes (Italy - Greece), you can enjoy:
- garage space for your camper or caravan.
- power supply
- accommodation in internal cabin
- 30% discount on all meals and drinks served at the “à la carte” and self-service restaurants during the voyage
All at ... the same price of a Deck and a camper or caravan reservation!
- “All Inclusive Camping” service is valid all year round for “officially registered” Campers/Caravans.
- Campers - Caravans must be fully equipped with private facilities (sleeping area, kitchen and WC facilities).
- Conventional cars, minibuses or boats cannot benefit from the “Camping All Inclusive” service.
- For safety reasons, it is forbidden to use propane or any other gas on board.
The offer applies for: EUROPA PALACE.
Grimaldi Group S.p.A. acts as an agent for Carrier Grimaldi Euromed S.p.A. The Carrier for the sea route is indicated on the passenger ticket.
Minoan Lines SA acts as an agent for carrier Grimaldi Euromed S.p.A. The Carrier for the sea route is indicated on the passenger ticket.
Passengers, their luggage and accompanied vehicles are exclusively transported at the Carrier's Terms and Conditions.
By purchasing the ticket, the passenger accepts the Terms and Conditions indicated below.
“Carrier” means the Owner of the vessel that performs the sea transport.
“Luggage” means hand luggage owned by the passenger, not registered, or stowed in or on the vehicle or deposited in one of the vessels baggage storage room, and that contains only personal belongings.
“Accompanied vehicle” means any motor vehicle (including towed vehicles) for the carriage of persons, not carrying goods for sale, owned or legally available to the passenger indicated on the passenger ticket.
POWER OF THE MASTER
The Master has the right to proceed without pilot, to tow and assist other vessels under any circumstance, to deviate from the standard route, to call at any port, to transfer passengers and their luggage onto another vessel for the continuation of the journey. The Carrier and, on its behalf, the Master of the vessel have the right to refuse embarkation to any passenger whose health conditions, at their sole discretion, do not permit them to make the journey. Furthermore, during the journey, in any port, the Carrier and, on its behalf, the Master have the right to disembark any passengers who, at their sole discretion, are in such health conditions that do not allow the continuation of the journey or whose behaviour represents a danger or a serious disturbance to the other passengers or the crew. Any passenger on board the vessel is subject to the disciplinary power of the Master for all matters concerning safety and the navigation. The Carrier and the Master have the right to follow any order or directive given by governments or authorities of any state or by subjects that act or declare to act on behalf of or in agreement with such governments or authorities or by any other individual who, based on the conditions of the insurance policy covering war risks to the vessel, can issue such orders or directives. All actions and omissions taken by the Carrier or Master in execution or as a consequence of such orders or directives shall not be considered as breach of contract. The disembarkation of passengers and their luggage as a consequence of such orders or directives release the Carrier from any liability for the continuation of the journey or the repatriation of the passengers.
No passenger ticket can be issued without payment.
For security reasons the names of the passengers, the information concerning ID document, the type and the registration number of the vehicle as stated on the ticket have to correspond to the departing passengers and their vehicles. Otherwise, access to departure gates and boarding may be refused.
The contract for the carriage of passengers, their luggage and vehicles is governed by Regulation (EU) No. 1177/2010, the Athens Convention of 13/12/1974 as amended by the London Protocol of 01/11/2002, the Italian Navigation Code as interpreted in accordance with the Italian legal system and any subsequent amendments to the aforesaid law and/or any new sector regulations.
In accordance with and with the effects of Article 19 (VI) of Regulation (EU) No. 1177/2010, the carrier establishes that the minimum threshold below which the economic compensation is not expected is € 6 (six).
Exemptions and exoneration of the liability of the Carrier as per Article 20 of Regulation (EU) No. 1177/2010 as well as those provided by the Italian Navigation Code and any applicable national and international regulations remain valid.
TICKETS (Passage Contract)
The passenger ticket is only valid for the persons indicated on the ticket. The ticket is non-transferable.
The ticket can be submitted in paper form, fax, e-mail. At the time of boarding ("check-in") the passenger will be given the "boarding pass" upon presentation of the regular "ticket" and valid documents of the passengers and any accompanied vehicles. The passenger is required to keep both documents ("ticket" and "boarding pass") for the entire crossing; if found without a ticket or boarding pass, the passenger will be required to pay double the ticket cost. In the event of a claim, the passenger will be required to show a copy of both the ticket and the boarding pass, otherwise the claim cannot be processed.
The prices of the offered services are available on the website in the reservation page.
Any fare change, either as increase or reduction, does not affect bookings already completed or optioned. In case of an online booking, after the travel selection done by the passenger, the tariff is not subjected to any modifications during the ticket purchasing phase.
LIMITS OF LIABILITY
The liability of the Carrier for the loss of human life, bodily injury and/or loss or damage to luggage, vehicle, valuables, personal effects and/or other property of the passenger shall under no circumstances exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or from other Italian and international legislation in the sector where applicable.
ON BOARD DISCIPLINE
The passenger is required to strictly observe the on-board regulations and comply with the regulations in force for maritime transport, in particular those relating to navigation safety.
It is forbidden to smoke on board in all indoor areas. The on-board personnel are legally responsible for ensuring compliance with this prohibition and to report any non-compliance with the relevant Authorities in accordance with Law No. 3 of 16 January 2003 and the relevant implementation agreement of 16 December 2004.
Failure to comply with any statutory provision, on-board rules, order or Authority regulations concerning safety shall be punished in accordance with applicable civil and criminal laws.
In accordance with existing anti-terrorism regulations (ISPS), passengers may at any time be subject to luggage inspection and/or requested to submit identification to the ship's officers..
The passenger must be at check-in at least two hours before departure. Boarding may be refused after this time. In high season, queues should be considered. If the passenger does not arrive within this time limit, s/he loses the right to board even if booked.
At the time of boarding, s/he must be in possession of the regular passenger ticket, a valid ID document and any documents required to disembark in the final destination countries and any country where ports of call are located.
Vehicles will be called for boarding in the order set by the Master and/or his/her subordinates and officers, and can be placed on any vessel deck.
All passengers, including children and infants, must be in possession of the identity document valid at the time of check-in at the port (identity card, passport). In this regard, boarding with the mere self-certification pursuant to Presidential Decree 445/2000 will in no case be allowed. Otherwise, boarding will be refused, without the right to a ticket refund.
The travel documents are:
In the case of travel on the national territory, an identity card or one of the identification documents deemed equivalent by article 35, paragraph 2, of the Decree of the President of the Republic no. 445 of December 28, 2000.
In the case of travel to Schengen States, passengers must always be in possession of a recognized document valid for crossing borders:
- an identity card valid for expatriation
- the passport
In the case of travel to non-Schengen foreign countries, valid documents are considered:
- the passport
For details regarding travel documentation, please refer to https://www.poliziadistato.it/icle/24725 or https://www.poliziadistato.it/articolo/135b6419737e182026846080 , or in the case of passengers without Italian citizenship, it is appropriate to consult the competent Authority of the country of origin.
Before embarking, passengers must ensure that he has all the necessary documentation to disembark in the port of destination; in no case the Carrier will be liable for any refusal to disembark by the local authorities, in the event of insufficient documentation necessary for entry into the country of destination.
EMBARKATION OF UNDER AGED PASSENGERS
In compliance with Regulation (EC) No. 2252/2004, under aged passengers must have their own travel document to embark. (see § TRAVEL DOCUMENTS)
Minors over the age of 14 may be admitted on board the vessel, provided that they deliver to the Master/Purser a waiver signed by both parents, with the documents of both parents enclosed, in which they claim to take full liability for any personal and/or third party damages. Under no circumstances shall the Master and/or other crewmembers take over the custody, and the consequent liability of the minor on board the ship.
It is understood that the passenger is required to obtain all the necessary documentation required by the country of destination and the Carrier cannot be held liable, if the Authorities in the port of destination consider such documentation insufficient.
For further assistance, please call the Customer Service Direct Line.
EMBARKATION OF PREGNANT WOMEN
Women more than 6 months pregnant may only travel if they have a medical certificate authorising travel that was issued no more than 7 days before the departure date. If, however, pregnancy is complicated, the pregnant passenger must possess a medical certificate authorising the journey regardless of how many months pregnant. Boarding will not in any case be allowed to women who are expected to give birth within 7 days of departure or who have given birth within 7 days prior to departure.
In any case, the Master has the right to refuse boarding to anyone who, at his/her sole discretion, is in a state of health that does not permit travel.
In the event that the Master refuses to board the passenger for a justified reason, the Carrier shall only be required to reimburse the cost of the ticket.
EMBARKATION OF REDUCED MOBILITY PASSENGERS (RMPs)
‘Disabled person’ or ‘person with reduced mobility’ (here indicated as PRMs) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers.
The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. The carrier and terminal operators will make every reasonable effort to ensure that assistance is provided in such a way that the PRM can embark, disembark and travel on the ship. However, if it is absolutely impossible to board for justified safety reasons and/or where the design of the passenger ship or the port infrastructure and equipment, including the port terminals, makes it impossible to embark, disembark or transport the person in question in safe or concretely feasible conditions, the PRM may be refused booking, the issuance of a ticket and/or denied boarding.
In case their embarkation is denied, they can choose between refund and an alternative transport solution. When PRMs book or buy a ticket or at least 48 hours before the departure, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company by email to firstname.lastname@example.org or by fax at +39 081 5517716. For any other assistance, they have to inform the company at least 48h before departure.
Once arrived at the port, the PMR can go to the dedicated Grimaldi Lines PRM ASSISTANCE desk or reach directly the boarding yard by car with the hazard lights turned on, waiting for an attendant to provide the type of assistance he needs and indicate where to park the car on the garage deck, to reach more comfortably the elevators, providing the onboard wheelchair, if necessary.
Where strictly necessary, in accordance with article 8 of the Regulation (EU) No. 1177/2010 of 24 November 2010, carriers, travel agents and tour operators may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility. As regards passenger services, such an accompanying person shall be carried free of charge.
If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by PRMs, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair.
The Hotel Manager or any other appointed person ensures the assistance to PRMs. Once the Hotel Manager has been informed that a PRM is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the PRMs on the ship layout diagram and will give a copy of it to the Captain.
The crew personnel in charge of PRMs assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized.
The ticket office ashore must provide the PRMs vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PRMs and the easy access to passengers’ areas.
Before the arrival, the Hotel Manager must inform the destination port agent about all the PRMs needs for disembarkation and assistance ashore.
In case of emergency, the person indicated for the purpose will help the PRMs to reach the meeting place and the embarkation areas.
Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind or partially-sighted passengers.
On board there are equipped cabins available for RMPs, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for PRMs. Aboard the ships there are parking spaces reserved for PRMs, highlighted by identification plates and equipped with facilities for fixing wheelchairs.
To make the document containing a Summary of the provisions concerning the Rights of Passengers travelling by sea and inland waterway easily accessible to the PRM, a paper copy of the same is left in the cabin for them; if the PRM is blind or visually impaired, an audio recording containing the same content and a device on which this is recorded will be available at the reception of the ship. The methods for sending complaints are also clarified in the Summary document mentioned above.
The preceding is easily accessible through the direct link of the home page of the website www.grimaldi-lines.com
For further assistance, please call the Customer Service Direct Line.
HEALTH AND VACCINATIONS
Passengers are accepted assuming they are in good health, both physical and mental. There is a first aid station and hospital/cabin on board.
The shipowner and the Carrier have an insurance policy issued by the P & I Club only as regards their liability to third parties.
It is possible to subscribe a multi-risk insurance policy to cover medical costs, damages or loss of luggage, travel cancellation costs and more.
For further assistance, please call the Customer Service Direct Line at +39 081.496.444
Passenger vehicles are considered as vehicles not containing goods for sale. A vehicle containing anything other than personal belongings is not permitted as an accompanied vehicle and must travel as a commodity. Should boarding be denied because the vehicle, which is included as a passenger accompanied vehicle, contains goods for sale, no refund will be recognised. Only one accompanied vehicle is permitted per passenger.
Tourist buses, trucks, trailers, lorries and jumbos with or without a driver must travel as cargo.
The accompanied vehicle is boarded and disembarked by the passenger, who, when parked in the place indicated by the crew member, must take care to put the vehicle in gear and pull the handbrake. The vehicle must be locked. Access to the garage area remains categorically forbidden throughout the entire journey. Inoperable vehicles cannot be boarded and will have to travel as cargo.
At the time of embarkation, it is obligatory to declare whether the accompanied vehicle is equipped with a methane or LPG fuelling system. The vehicle methane fuel supply system must comply with all relevant regulations in force and this compliance must be duly certified in the registration booklet. During the time the vehicles are stowed on board, methane tank cut-off valves must remain closed.
The Passenger must be in possession of all the documents necessary for disembarking and customs clearance of the vehicle in the port of destination. The carrier cannot be held liable in case of incomplete documentation. All costs and expenses arising from the embarkation, disembarkation and customs clearance of the vehicle shall be borne by the passenger.
Any damage caused by the vehicle to the vessel and/or third parties must be compensated directly by the Passenger who caused them, or through his/her insurance. However, the Passenger may at any time be required to sign a liability declaration before disembarking from the vessel.
We recommend covering the risk of transport by sea with an adequate insurance policy; the Carrier does not provide any insurance coverage except for his own liability, and within the limits imposed by the Italian Code of Navigation or, if applicable, by an international convention.
Only luggage containing personal effects is allowed on board. The luggage must not contain any goods intended for sale. Dangerous and harmful goods are not allowed (the list of dangerous and harmful goods includes, but is not limited to: weapons, explosives and drugs).
Passengers are requested to carry the luggage necessary for the crossing with them since the garage decks remain closed during navigation. Each passenger with cabin accommodation is entitled to bring a single suitcase on board. Passengers with armchairs or bridge passage can only carry a small carry-on baggage. Excess baggage above these limits, except those placed in or on the accompanied vehicle, must be deposited in the luggage compartment by paying the relative price.
Household items and furnishings must be registered and stowed in the garage at a fee.
The Carrier's liability for checked baggage may not exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or other applicable Italian and international sector legislation, and within the limits of 30 kg per person per unchecked baggage including those possibly placed in or on the accompanied vehicle or stowed in the vessel's baggage storage area (under Article 410 of the Italian Navigation Code).
The Carrier cannot be held liable in any way for any theft, loss or damage of jewellery, money, documents, manuscripts, valuables and valuables, wherever they are stowed on board.
The currency on board is the Euro. There is no currency exchange. Cheques are not accepted.
Children's discounts are indicated in the fare schedule. The age of the child must be documented. The day of embarkation of each single journey is used as a reference.
Pets are considered all animals that may be regularly owned under the regulations in force in the passenger's country.
There are specific accommodations for dogs and cats, other animals (rabbits, birds, hamsters, etc.) must travel in carriers owned by the passenger. They are not admitted in cabins, in the lounge armchairs and common areas; they are allowed on external decks, where they can safely walk along with their owners, putting leash and muzzle on them.
In addition, the passenger must provide food for the animal as the crew is in no way obliged to provide food, except for water. The passenger must personally take care of the animal and is obliged to remove any excrement, or other, it produces. The passenger is liable for the accompanied animal. Damage to the vessel, to persons or property, must be compensated on the spot. The passenger is also responsible for the vaccinations and other procedures required to travel or to disembark at the port of destination. The transport of animals other than pets is to be excluded as “accompanied” and should be treated with “custom” agreement.
Pets must be booked either directly online on the company's website, through the Call Centre or through the branch offices that have direct access to the computerised booking system, provided vessel availability.
When transporting pets (dogs, cats, and ferrets), it is mandatory that you have the following on hand:
for transportation between Schengen Area Countries or Schengen Countries to an Extra Schengen Country: European Passport (PET), leash and muzzle to be put on to access the common areas.
for national routes: registration with the canine registrar (registered microchip), a health certificate issued by a veterinarian, leash, and muzzle to be put on to access the common areas.
Dogs, cats, and ferrets that are brought into the EU from Tunisia and Morocco must be identified by a clearly legible microchip or tattoo if it is affixed before 03/07/2011. The following documents must be presented upon boarding:
Health certificate according to Annex IV to Implementing Regulation (EU) No. 577/2013.
Copy of the certificate of the electronic identification data of the animal.
Copy of the certificate of the data of the vaccination against rabies. In addition to the rabies vaccination, these animals must be subjected to the so-called "antibody titration" (a special examination to be carried out at least one month after the rabies vaccination in a laboratory approved by the EU, to ensure the presence of a minimum protective level (greater than 0.5 Ul/ml)). The test result must be attached to the documents to be presented upon boarding, and the minimum protective level resulting from the tests must be stated on the animal health certificate or passport.
In any case, please note that animals transported must comply with all health documents required at the time of the trip.
For updated information on the transport of pets, please always consult the Italian Ministry of Health website and the European Union website before booking and starting your trip.
If a passenger checks in with an animal non indicated on the ticket, the port agent will proceed as follows:
check for specific on-board available space.
collect the fee, issuing a ticket.
The Master shall enforce the rules for the transport of animals. Under no circumstances can the presence of pets in the cabin and passenger areas or inside the passenger vehicles be tolerated.
In case a passenger is found with an animal on board, not indicated on the ticket, this is to be excluded as “accompanied” and should be treated with a “custom” agreement.
Visually impaired passengers may travel with their guide dog, in accordance with the national (Law No. 376 of 25 August 1988), international and EU regulations (Article 11.5 of Regulation (EU) No. 1177/2010), at no extra cost.
The guide dog can travel in the cabin together with the passenger. The presence of the guide dog must be reported at the time of embarkation.
Where a disabled person or person with reduced mobility is accompanied by a recognised assistance dog, that dog shall be accommodated together with that person, provided that the carrier, travel agent or tour operator is notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board passenger ships, where such rules exist.
Limitations and restrictions on the transport of pets are necessary for the benefit of all passengers.
Cancellations - Refunds
You can find the cancellation policy of the ferry company under Changes & Cancellations page.
Any claims must be received by the Carrier, in writing.
Grimaldi Lines and the Carrier reserve the right to change the General Change and Cancellation Terms for certain departures.
- All disputes arising out of the passenger transport contract will be referred to the Chamber of Commerce of the place of residence and/or domicile of the consumer and resolved in accordance with the Settlement Code adopted by the same.
- The settlement attempt referred to in paragraph 1 above constitutes a condition for the legal proceedings in accordance with Article 5, paragraph 5 of Legislative Decree No. 28/2010.
DECREE 11052020, n. 38
(Directive (EU) 2017/2109 amending Directive 9841CE relating to the registration of persons on board passenger ships)
At the time of booking, the customer must provide the following information: surname, name, nationality, date of birth, gender, ID document number (for non-Schengen routes only), cell phone number, e-mail address. In addition, the passenger can indicate an SOS emergency phone number any/or any special needs for care and/or assistance in emergency situations. The provided data will be processed in compliance with Law No. 675 of 31 December 1996.
How can I turn a ticket into an open-date ticket?
You should contact either the agent who issued your ticket or the central agency or the port agency of Minoan Lines before vessel departure.
How long does an open-date ticket last?
These types of tickets are valid for one year from the date of departure, if there is a departure date shown.
If there is no departure date, open-date tickets are valid for one year from the date of issue.