General Terms & Conditions
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- Booking Terms & Conditions of the agency "Paleologos s.a."
(Updated January 24, 2019)

- Embarkation Procedure:

Passengers and Vehicles must report at the embarkation port for check-in at least one (1) hour before departure. 
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- Reservations: 
The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route that has been issued for.  
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- Tickets cancellation:
Tickets can be cancelled only at Paleologos Travel Agency or at the specific shipping company's central/port office. They cannot be cancelled over the phone and their owners should deliver them to the agency of issue.

After departure, tickets are neither cancelled nor reverted to open and the date of travel cannot be changed.

 

  Cancellation Fees:

* A.N.E.S :
-
Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT entitled to a refund.
- Alternatively tickets can be converted to open date tickets or for another departure date till one hour before the departure.

* Aegean Speed Lines :
-
100% Cancellation up to 14 days prior to departure.
- 75% Cancellation up to 7 days prior to departure.
- 50% Cancellation up to 12 hours prior to departure.
- No refund from 12 hours until departure.
- Tickets can be changed to open status 4 hrs prior to departure.
- Tickets made open can be replaced up to one year after their issuance date, and only once.

* Aegean Flying Dolphins :
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT entitled to a refund.
Open tickets are valid and can be used for one year after their first date of issue.

* Aegeon Pelagos :
High Season:
- Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- From 13 days and up to 7 days prior to departure: A 25% cancellation charge is applies of alternatively tickets can be converted to open date tickets or for another departure date.
- From 6 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- 4 hours prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

Low Season:
- Up to 4 hours prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- From 3 hours and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- 1 hour prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

* ANEK of Kalymnos :
- Full refund of the ticket value is granted for cancellations up to 1 day before departure.
- On the day of departure, tickets cannot be cancelled, they can only be made open for travel on a later date.

* ANEK / SUPERFAST :
DOMESTIC LINES
HIGH SEASON:
• Up to 14 days prior to departure: Tickets are cancelled without charge
   or can be converted to open date tickets or for another departure date.
• From 13 days and up to 7 days prior to departure: A 25% cancellation
  charge is applies of alternatively tickets can be converted to open date
  tickets or for another departure date.
• From 6 days and up to 4 hours prior to departure: A 50% cancellation
  charge is applied or alternatively tickets can be converted to open date
  tickets or for another departure date.
• 4 hours prior and up to the departure: 50% cancellation charge is
  applied and the tickets cannot be converted to open date tickets or for
  another departure date.
• After departure: Tickets cannot be cancelled or converted to open date
  tickets or for another departure date.

LOW SEASON:
• Up to 4 hours prior to departure: Tickets are cancelled without charge or
  can be converted to open date tickets or for another departure date.
• From 3 hours and up to 1 hour prior to departure: A 50% cancellation
  charge is applied or alternatively tickets can be converted to open date
  tickets or for another departure date.
• 1 hour prior and up to the departure: 50% cancellation charge is
  applied and the tickets cannot be converted to open date tickets or for
  another departure date.
• After departure: Tickets cannot be cancelled or converted to open date
  tickets or for another departure date.

ADRIATIC LINES
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
- The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.

- EARLY BOOKING offer
After ticket issue, reservation cannot be cancelled but can be changed by paying the resulting price difference (the offer is not valid when changes occur).
* Valid for all accommodation and private vehicle categories.
* Discount is cumulative with all other offers/discounts provided by the ferry line.

* Blue Star Ferries :
HIGH SEASON:
19/04/19 - 05/05/19 & 07/06/19 - 30/09/19(1)

-7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
-From 7 days and up to 4 hours prior to departure (for Cyclades - Dodecanese - North Aegean - Sporades routes) : A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-From 7 days and up to 2 hours prior to departure (for Saronic routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-4 hours prior and up to the departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): 50% cancellation fees must be paid.
-2 hours prior and up to the departure (for Saronic routes): 50% cancellation fees must be paid.
-After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)
For the period
19/04/19 - 27/04/19 & 13/06/19 - 15/06/19 for all departures from Piraeus, Lavrio and Kavala and for the period 28/04/19 - 05/05/19 & 17/06/19 - 18/06/19 for all departures to Piraeus, Lavrio and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure.
From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. The same applies to all intermediate routes.


LOW SEASON: All other dates except those mentioned in HIGH SEASON

-3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
-From 3 days
before the departure and up to 1 hour prior to departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-From 3 days before the departure and prior to departure (for Saronic routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date
-1 hour prior and up to the departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): 50% cancellation fees must be paid.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. For tickets that have been converted to an open date, the cancellation policy for the original tickets applies.

* Cyclades Fast Ferries :
- From the date of issue of the ticket until 8 days before the scheduled time of departure tickets can be cancelled without cancellation penalties if the whole body of the ticket is returned or they can be converted to open date tickets.
- From 7 days up until the scheduled time of departure tickets can be cancelled with a cancellation penalty of 50% as long as the whole body of the ticket is returned or alternatively, they can be converted to open date tickets.

* Dodekanisos Seaways :
- 7 days prior the departure of the ship: Tickets are cancelled without charge or can be
converted to open date tickets or for another departure date.
- 7 days until 1 hour prior the departure of the ship: A 50% cancellation charge is applied or
alternatively tickets can be converted to open date tickets or for another departure date.
- After the departure: Tickets cannot be canceled, cannot be converted to open date tickets,
and cannot travel another date.
- The passenger may convert a ticket to open date ticket until one hour prior the departure of
the vessel (the departure date/time that appears on the ticket). The open date ticket then
will be valid for a period of one year from the initial travel date that appears on the ticket.
There is no returning fare applied or cancellation percentage at open date tickets.
- Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only from
the travel agency that issued them or by the company’s central port agent.

* Available ticket cancellation time, immediately after issue, without cancellation charge: 15 minutes

* Goutos Lines :
-
Tickets cancelled up to 48 hours before the ship’s departure time have no charge.
- Tickets cancelled up to 12 hours before the ship’s departure (exact time) have 50% refund of the fare.
- For cancellations made in less than 12 hours before departure time fare CANNOT be refunded.
- Tickets can be cancelled only by the issuing agency. Passengers wishing to cancel their tickets must present them to the issuing agency.
- Tickets’ phone cancellations are not permitted.
- There is a choice of change in Open-Date tickets to be used in a next trip.
- Tickets converted to Open-Date tickets have a 50% cancellation charge.
- In cases where the scheduled itinerary is not carried out through the fault of the company or due to force majeure (e.g. prohibition of departure owing to weather conditions), the entire value of the ticket is returned to the passenger.

* Golden Star Ferries :
- Up to 14 days before departure: 100% refund or change to open date ticket.
- From 14 days up to 6 days before departure: 75% refund or change to open date ticket.
- From 6 days up to 12 hours before departure: 50% cancellation fee.

- Tickets cannot been cancelled or changed to open date after vessel’s departure.

- During Orthodox Easter period, Holly spirit’s days and the whole August month , tickets are refunded without cancellation fee or they change to open date tickets 14 days before departure. 14 days to 6 days before departure there is a 25% cancellation fee. 6 days before departure, the same term applies as on the paragraph above.

*
Grandi Navi Veloci :
-
Cancellations must be notified by Passenger to Company directly or by Travel Agency within below reported terms and with application of the following penalties: from booking and up to 20 days before departure 20%; from 19 days and until 4 days before departure 25%; from 3 days and until 2 hours before departure 50%.
- No refund for Advance Bookings.
- The above penalties are applied on the total of the tariff for Passengers, booked vehicles and associated additional charges and taxes. The date and time of cancellation must be registered on the ticket by the Company or by the Travel Agency which issued the ticket. The calculation of the terms shall run from the day following the cancellation date and includes the date of departure. No refund shall be paid for cancellations made less than two hours before expected departure, or to passengers not boarding without previously notifying the Company of one of the circumstances envisaged by art. 400 Nav. Code. In the case of cancellation of a ticket already amended the highest penalty calculated from the amendment date shall apply. There is no option for partial cancellation of a ticket, therefore cancellation shall refer to the entire voyage.

*
Grimaldi Lines :
Cancellations must be notified to the Carrier in writing or by the travel agency that issued the ticket.

The following cancellation fees apply on the total amount of the ticket (passengers, vehicles, pets, other items)*:

Full fare ticket:
10% penalty (plus fix dues) up to 30 days prior to sailing.
30% penalty (plus fix dues) from 29 to 7 days prior to sailing.
50% penalty (plus fix dues) from 6 to 2 days prior to sailing.
100% penalty (plus fix dues), 1 day or less from departure and no show.

* Meals on board and shuttle bus service:
- they are not refundable in case of 100% penalty or no show
- they are 100% refundable in all other cases.

Special fare tickets are not refundable. No refund is granted for missed embarkation due to refusal by authority or due to missing or insufficient personal documentation or vehicle documentation. The tickets, which were made two changes of sailing date, are not refundable. Tickets with special Agreement are refundable if they are Special Fare tickets, otherwise they will be not refunded.
  
* Hellenic Seaways (Operated by Blue Star Ferries) :

HIGH SEASON:
19/04/19 - 05/05/19 & 07/06/19 - 30/09/19(1)

-7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
-From 7 days and up to 4 hours prior to departure (for Cyclades - Dodecanese - North Aegean - Sporades routes) : A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-From 7 days and up to 2 hours prior to departure (for Saronic routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-4 hours prior and up to the departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): 50% cancellation fees must be paid.
-2 hours prior and up to the departure (for Saronic routes): 50% cancellation fees must be paid.
-After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(1)
For the period
19/04/19 - 27/04/19 & 13/06/19 - 15/06/19 for all departures from Piraeus, Lavrio and Kavala and for the period 28/04/19 - 05/05/19 & 17/06/19 - 18/06/19 for all departures to Piraeus, Lavrio and Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure.
From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. The same applies to all intermediate routes.


LOW SEASON: All other dates except those mentioned in HIGH SEASON

-3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
-From 3 days
before the departure and up to 1 hour prior to departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
-From 3 days before the departure and prior to departure
(for Saronic routes): A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date
-1 hour prior and up to the departure (for Cyclades - Dodecanese - North Aegean - Sporades routes): 50% cancellation fees must be paid.
After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. For tickets that have been converted to an open date, the cancellation policy for the original tickets applies.


* Karystia
Lines :
- Tickets canceled up to 48 hours before the ship's departure they have not cancellation fees. If canceled within 48 hours, they have 50% cancellation fees.
- Tickets can be change to open until 24 hours before departure, after 24 hours they can not be changed.
- Open tickets can be used by the end of the year in which they were issued.
- Tickets that are open for 48 to 24 hours before departure when the ticket is replaced will be charged 50%.

* Kefalonian Lines :
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT entitled to a refund.
- There is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.
- The Open Date tickets are replaced by a new ticket, of the same or bigger value, by paying the difference upon availability for the same or different trip. For this new ticket all the above cancellation terms are not valid and any difference in price is not refunded. Please note that the new ticket cannot be issued with any discount if the initial ticket did not have a discount and vehicle tickets cannot be replaced by passenger tickets and vice versa. Open tickets (may be replaced) are valid until the end of the year that the initial ticket had been issued for.
  

* Lane Lines :
High Season:
- Up to 14 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- From 13 days and up to 7 days prior to departure: A 25% cancellation charge is applies of alternatively tickets can be converted to open date tickets or for another departure date.
- From 6 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- 4 hours prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

Low Season:
- Up to 4 hours prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
- From 3 hours and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
- 1 hour prior and up to the departure: 50% cancellation charge is applied and the tickets cannot be converted to open date tickets or for another departure date.
- After departure: Tickets cannot be cancelled or converted to open date tickets or for another departure date.

* Ionian Group -
Levante Ferries :  
- Up to 14 days before departure date: 100% refund on tickets value.
- Up to 7 days before departure date: 75% refund on tickets value.
- Up to 12 hours before departure date: 50% refund on tickets value.
- Cancellations made in less than 12 hours before departure are NOT entitled to a refund.
- Alternatively tickets can be converted to open date tickets or for another departure date till one hour before the departure.

* Minoan Lines :
DOMESTIC LINES
- From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
- From 13 days up to 7 days before the scheduled departure: 75% refund.
- From 6 days up to 12 hours before the scheduled departure: 50% refund.

ADRIATIC LINES
- From the date of the ticket issue and up to 30 days before the scheduled departure: 90% refund
(+ 10).
- From 29 days up to 7 days before the scheduled departure: 7
0% refund (+ 10).
- From 6 days up to 2 days before the scheduled departure: 50% refund
(+ 10).
- On the day of the scheduled departure: the fare is not refunded.
- Tickets can be refunded only by the issuing agency.

-- EARLY BOOKING offer
After ticket issue, reservation cannot be cancelled but can be changed by paying the resulting price difference (the offer is not valid when changes occur).
* Valid for all accommodation and private vehicle categories.
* Discount is cumulative with all other offers/discounts provided by the ferry line.
    
* Phoenix Marine Ltd :
-
We would like to inform you that as of 29/5/2016 and after information received from the Ministry Of Mercantile Marine and Island Policy as well as the Port Treasury Committee of the SouthEast Aegean Islands in the Line between Fethiye and Rhodes it is also I effect the article No 20 of Law 3622/2007 as published at the National Gazette No 281 / A of 20.12.2007 consequently all passengers will be charged € 6 per person including the special ISPS - Charge Port Tax.

* Saronic Ferries :
-
Up to 24 hours prior to departure: Tickets are fully refundable (for online bookings, money refunded back into the bank card/account used for your original reservation) or new tickets of same or greater value can be issued for a different date/time (also depending on availability).
- Between 24 hours and 2 hours prior to departure: Tickets are NOT refundable. Passengers can only issue new tickets for a different date/time and of the same or greater value (also depending on availability).
- For less than 2 hours prior to departure: No refund or amendment of tickets is possible.
- Ticket Loss: In case of loss of ticket(s) passenger(s) must purchase new tickets and pay for them again.


*
Sea Med (European Seaways) :
- Cancellation fees apply as follows:
- Cancellation up to 30days before departure: 100% refund.
- Cancellation from 29days till 7 days before departure: 75% refund.
- Cancellation from 6 days till 24hours before departure: 50% refund.
- For non-show tickets there is no refund.
- The refund is only made by the agency that has issued the ticket.


*
Sea Jets :

- Up to 14 days before departure : 100% refund
- Up to 7 days before departure : 75 % refund
- Up to 12 hours before departure : 50 % refund
- For cancellations made in less than 12 hours before the departure no refund can be made.
- Tickets can also be converted to open date tickets (open) at least 24 hours before departure. Open date tickets can be replaced with another date tickets for any route subject to availability (valid for one year and it can not be canceled, the fare is non-refundable).

* Superfast Ferries :
DOMESTIC LINES
HIGH SEASON:
• Up to 14 days prior to departure: Tickets are cancelled without charge
or can be converted to open date tickets or for another departure date.
• From 13 days and up to 7 days prior to departure: A 25% cancellation
charge is applies of alternatively tickets can be converted to open date
tickets or for another departure date.
• From 6 days and up to 4 hours prior to departure: A 50% cancellation
charge is applied or alternatively tickets can be converted to open date
tickets or for another departure date.
• 4 hours prior and up to the departure: 50% cancellation charge is
applied and the tickets cannot be converted to open date tickets or for
another departure date.
• After departure: Tickets cannot be cancelled or converted to open date
tickets or for another departure date.

LOW SEASON:
• Up to 4 hours prior to departure: Tickets are cancelled without charge or
can be converted to open date tickets or for another departure date.
• From 3 hours and up to 1 hour prior to departure: A 50% cancellation
charge is applied or alternatively tickets can be converted to open date
tickets or for another departure date.
• 1 hour prior and up to the departure: 50% cancellation charge is
applied and the tickets cannot be converted to open date tickets or for
another departure date.
• After departure: Tickets cannot be cancelled or converted to open date
tickets or for another departure date.

ADRIATIC LINES
- A 100% refund, up to 22 days prior to departure.
- A 80% refund, from 21 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure.
The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.

- EARLY BOOKING offer
After ticket issue, reservation cannot be cancelled but can be changed by paying the resulting price difference (the offer is not valid when changes occur).
* Valid for all accommodation and private vehicle categories.
* Discount is cumulative with all other offers/discounts provided by the ferry line.

* Ventouris Ferries :
- A 100% refund, up to 91 days prior to departure.
- A 80% refund, from 90 days up to 8 days prior to departure.
- A 50% refund, from 7 days to 24 hours prior to departure
The company has no obligation to refund in case of cancellations made less than 24 hours prior to ship's departure or if the passenger does not report at check-in.
 
* Zante Ferries :
High Season :
1) Tickets are cancelled without cancellation fees or reverted to OPEN at least 5 days prior to departure.
2) Five (5) Days up to 12 hours prior to departure tickets are cancelled with 50 % cancellation fees or reverted to OPEN / OTHER DATE.

Low Season :
1) Tickets are cancelled without cancellation fees or reverted to open 3 days prior to departure.
2) Three (3) Days up to One (1) day prior to departure tickets are cancelled with 50 % cancellation fees or reverted to OPEN / OTHER DATE (at least 2 hours prior to departure).
 

In any case, please do not hesitate to contact us at booking@ferries.gr  

* Attention :
* Reservation Fee 10.00 euro and Delivery Expenses are not refundable *

*
Our agency charges an extra 5% cancellation fee on the refundable amount *

*
Please check again that your email address is correct before finalizing the online reservation or before submitting a 
 reservation form request.
- If it is wrong, you will not receive a reservation confirmation and we will not be able to reach you in case of an emergency.
- If for some reason you don’t receive the confirmation email or a reply from us, please also check your spam or junk emails.

* Paleologos S.A. does not charge fees for ticket collection at our head office or port kiosks in Heraklion Crete but some agencies have a(n) (extra) fee when printing the prepaid tickets.


* Ticket Changes :
Α) For every change you make there is a changing fee of € 10.00 if the total cost of your reservation is up to €200.00 and € 15.00 if the total cost is over €200.00

Β) If you have the tickets in hands, you ought to return them to us. The new tickets can either be sent to you if you agree to pay the delivery cost again or we can arrange for you to collect them at the port office on the departure day free of charge.

*
Printing of Tickets, and the provision of services at the request of passengers (modifications, alterations, upgrades, etc.) may lead to additional charge from the Central Agents. Central-Port agencies are individual private entities, and Paleologos S.A. bears no responsibility for any pricing & service charge.
 

*
Loss of tickets :
If you lose your tickets, you have to:
1) State the loss by writing to Paleologos S.A.
2) In order to travel, it will be necessary to purchase new tickets.
Provided that, by the end of the year the Shipping Company audit files show that the ticket(s) have not been used you are eligible either for a refund or a new ticket of equal value. This condition depends on the ferry company.

.

.
Sailing Delays :
Our Company is not responsible for any delay in sailing, deviation or modification of the scheduled route, due to the bad weather conditions, the orders of the Ministry of Merchant Marine, the Port authorities or due to force majeure, that may affected passengers' safety. In case the voyage is canceled off due to force majeure (e.g. bad weather conditions ) or due to the shipping company's responsibility, passengers are entitled to a full refund while the company ( Paleologos s.a. ) has no further obligation. Timetables, fares and travel conditions are subject to modifications, which are published through every shipping company's online reservation system on our website www.ferries.gr  

The shipping companies reserve the right to substitute the vessel for which the ticket was issued upon approval from the Ministry of Merchant Marine. 
.

Passengers' Name List :
Pursuant to EU Directive 98/41, the shipping company has the obligation to keep a passengers' name list of every voyage, for safety reasons. For the purposes of such registration, tickets should be issued in the name of each passenger and should especially include: 
· PASSENGER'S SURNAME AND INITIAL 
· GENDER: MALE/FEMALE 
· AGE: ADULT- CHILD - INFANT 
· TYPE OF VEHICLE AND PLATE NUMBER 
Furthermore, our company should be informed by any passenger who needs SPECIAL CARE, upon the issuance of the relevant ticket. 

It is pointed out that the issuance of tickets on board is strictly prohibited. Therefore, for convenience reasons as well, the booking and issuance of tickets should be affected always on time. 
.

Fares / Discounts :
The fares include sea passage in selected accommodation and all port charges (for Domestic lines only). Meals and beverages are not included. 

All discounts are not cumulative and only the highest discount is granted at a time, when applicable conditions are met. 

Passengers entitled to discounted fares are kindly requested to state it at the time of booking and carry with them all the necessary proof documents during the tickets issue as well as the check-in procedure. Once the ticket is issued, no refunds are provided for price differences. 

Groups, trucks, buses, baggage trailers, boat trailers and unescorted vehicles are subject to special agreements. Please e-mail to booking@ferries.gr


Children under the age of 5 (infants) travel free of charge and exclusively on DECK accommodation category in  Conventional ferries. In other type of accommodations (e.g. cabins) are entitled to 50% discount (children's fare). They also travel free of charge in all accommodation categories in High Speed vessels. 

Children 5-10 years old benefit with 50% reduction of the total fare, in all accommodation categories, in Conventional and High Speed vessels.

Only Greek public universities’ students are entitled to student's discount. 
.

Safety on Board :
Neither the Shipping Companies nor the ships are liable for any accident, loss or damage occurring prior to boarding, during loading and after disembarkation. 

It is strictly forbidden for passengers to carry firearms, explosives, flammables, combustibles and other dangerous substances or materials on board. 

According to the High Speed code safety regulations, passengers are not allowed to stay at any open area of the High Speed vessels during the sailing. 
.

Luggage :
Luggage may be left inside vehicles. Passengers are kindly requested to take their personal belongings that may use during the voyage. 

Access to the ship garage during the voyage is prohibited. 

The Shipping Companies shall not be held liable in case of loss of money or valuables stored in cars, luggage, common areas or cabins. Passengers are welcome to check cash and valuables with the Purser's office for safekeeping. 

.
Pets :
Pets travel either in kennels or in pet cabins. They are not allowed in indoor public areas. Pet owners are responsible for feeding and pet hygiene. Pet owners are required to have their pet's valid health papers with them. 
.

General Information :
Passengers are responsible for complying with all Port, Health and Customs regulations.

Passengers ought to comply with the captain and crew instructions regarding public order and safety on board.

Passengers must contact the captain or crew should a complaint arises while on board. For complaints or recommendations, they may also contact Paleologos s.a. customer service customerservice@ferries.gr 

after the end of the journey. 

In any case, please do not hesitate to contact us booking@ferries.gr  


EURO is the official currency on board.
                                                

www.Ferries.gr

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