Blue Star Ferries

Blue Star Ferries
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Domestic Lines   General Conditions


1. PASSENGER NAME LIST

  • According to EU Directive 98/41 it is mandatory, for safety reasons, to list by name all passengers on every sailing.
  • To make that possible, tickets are issued BY NAME and specifically must include:

    - PASSENGER'S FIRST AND LAST NAME
    - GENDER: MALE/FEMALE
    - AGE: ADULT-CHILD-INFANT


    In addition the issuing agent must be notified of passengers requiring SPECIAL CARE.
  • It is strictly forbidden to issue tickets on board; therefore for their convenience, passengers must contact their travel agent on time to book and issue their tickets.
  • Children up to 4 years old: it is obligatory to issue a Free of Charge ticket.

2. NUMBERED SEATS

Use is only allowed to the holders of numbered seat tickets.

3. TICKET OPTION DATE

Tickets must be issued within a specific time period following their booking, of which passengers are advised by their travel agent. If tickets are not issued within this period the booking is automatically cancelled.

4. OPEN DATE TICKETS

  • Open date tickets are valid for boarding only if a boarding card valid for the specific date of travel has been issued. Open date tickets are valid indefinitely for the specific route for which they have been issued or vice versa.
  • Upon embarkation, the original ticket and issued boarding card must be handed over to the ship's Purser for ticket control.
  • If by the time of travel fares have increased, passengers holding open date tickets must pay the difference.

5. TICKET CANCELLATION

  • Τickets can only be invalidated by the issuing agency.
  • Τickets cannot be invalidated over the phone. Passengers wishing to invalidate their tickets must hand them over to the issuing agency.

6. CANCELLATION FEES

HIGH SEASON: 10/04/09-26/04/09 & 13/06/09-21/09/09                         

  • 7 days prior to departure: Τickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 4 hours prior and up to the departure: 50% cancellation fees must be paid.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.
  • Our agency charges an extra 5% cancellation fee on the refundable amount

For the period 10/04/09-18/04/09 & 04/06/09-06/06/09 for all departures from Piraeus or Rafina and for the period 20/04/09-26/04/09 & 08/06/09-09/06/09 for all departures to Piraeus or Rafina, tickets are cancelled without charge or converted to open date tickets or for another departure date, 15 days before departure.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • 3 days prior to departure: Τickets are cancelled without charge or can be converted to open date tickets.
  • From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 1 hour prior and up to the departure: 50% cancellation fees must be paid.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS: Open date tickets are cancelled without charge when they have been originally issued as open date. If they have been converted to open date, a 50% cancellation fee applies.

7. SPECIAL OFFERS

10 to the Cyclades / 20 to the Dodecanese:
The offer is valid for all destinations, from and to Piraeus & Rafina, in Economy class, for limited number of spaces. Tickets must be issued upon booking, cannot be cancelled or converted to open date tickets or for another departure date. The ticket is issued in the passenger's name, is personal and non transferable. Tickets cannot issued on-line. Tickets must be delivered to you.

8. CANCELLATION OF DEPARTURE OR DELAY DUE TO ACT OF GOD (e.g. BAD WEATHER CONDITIONS)

DELAYED DEPARTURE:

Passengers and vehicles can embark without changing their tickets.

CANCELLATION OF DEPARTURE:
The tickets of a cancelled departure are not valid for embarkation and must be exchanged with a valid boarding card for the next scheduled departure, pending on availability.

ATTENTION:
In case of a departure being delayed or cancelled due to Act of God (e.g. bad weather conditions), passengers are kindly requested to contact the company's port agencies in order to be informed about the new departure time.

9. LOSS OF TICKET(S):

When a ticket is lost, a new ticket must be bought. Passengers must declare in writing the ticket(s) loss, indicating the departure date, the itinerary and the number of the lost ticket as well as the number of the new ticket bought. The declaration and a photocopy of the new ticket bought must be sent to company's central offices Attica Premium: 30, Amalias Av.-Athens and 26, Akti Possidonos-Piraeus or can be sent by fax to +30-210-8919829.
If the lost ticket has not been used within 1 month after the departure date, the company shall grant a ticket free of charge for the same route.
The number of the ticket lost as well as other details can be traced through any of company's central offices.

10. PASSENGER'S PHONE NUMBER:

Passengers are advised to provide their travel agency with a telephone number (preferably a mobile phone number) so they can be contacted in case of emergency e.g. cancellation of departure due to bad weather conditions etc.

11. SCHEDULES

  • The company will make the best effort, in order to keep to the itineraries that are mentioned in the brochure. However, it maintains the right for their modification if it is absolutely necessary.
  • As arrival time is stated the time that the ship approaches the port entrance.
  • The company reserves the right to reschedule vessels on routes if this is necessary.

12. TICKET CONTROL ON BOARD

Purser's Office staff carries out ticket controls at embarkation and during the journey. Passengers are oblidged to show their tickets on demand and proof of discount, if applicable.

13. LUGGAGE

Luggage should be placed in the designated areas of the vessels as per the crew's instructions. Luggage must not contain valuable items. These items can be handed to the Chief Purser for safe-keeping.

14. PASSENGERS WITH SPECIAL NEEDS

On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance.

15. PET ACCOMMODATION

A limited number of Pet cabins* are available on board. It is necessary to reserve these cabins in advance. Should these be fully booked, a small number of kennels are also available. For reasons of public hygiene, pets are not allowed in cabins other than the specially designated pet cabins, bars, restaurants and the ship's indoor public areas. When walking on the open deck, they are required to wear muzzle and be on a leash, accompanied by a guardian. Passengers traveling with a pet should hold updated health documents for their pet and are responsible for the pet's care, safety and hygiene. Special areas for the pets' daily hygiene are available on board. Unaccompanied pets are not accepted for embarkation.

* Not available on F/B Blue Star Ithaki.

16. LOST AND FOUND SERVICE

Passengers, who have lost or found a lost item on board, are kindly requested to contact the ship's Reception during their journey or following disembarkation, Blue Star Ferries Head Offices, Customer Service Department. 

17. SECURITY NOTICE

For security reasons, all persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their ticket, identity card or any other official documents to the vessel's authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess valid travel documents or fails to prove beyond doubt, his/her identity. Once a passenger has boarded the vessel, they are not allowed to disembark prior to departure, unless approved by vessel's Officers. Passengers who wish to disembark must take with them all their luggage and/or vehicle (if possible). Any weapons carried must be declared upon embarkation.


  

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