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GENERAL CONDITIONS
 
  

1. EMBARKATION REQUIREMENTS AND TRAVEL DOCUMENTS.
Passengers must be in possession of valid travel documents with visas as required by Italy and Greece, as well as the necessary documentation for their vehicles. The company accepts no liability if passengers are refused disembarkation in either country and will require payment in full for return transportation. Cancellation due to lack of valid travel documents is not considered ”force majeure”. In addition, valid proof entitling passengers to reductions must be produced on embarkation, otherwise the company’s representatives will refuse to accept passengers and/or their vehicles unless the difference due is paid.

2. TARIFFS.
Passengers and vehicle tariffs are always expressed in local currency and tickets are issued according to the tariffs and conditions applying in the country where the ticket is bought. All tariffs are subject to change without notice. In the event of an increase in the price of fuel or of currency devaluation, the Company reserves the right to collect a surcharge.

3. MEALS.
Meals are not included in the passage fare. All ships offer “a la carte” self-service facilities. A reduced price for meals is sometimes foreseen for groups. All vessels have snack bars, bars and duty free shops on international crossings.

4. CHILDREN’S FARES.
One child under 4 years old: free · Additional children under 4 years old in the same family: 50% of relevant fare each
· Over 4 years and under 12 years old: 50% of relevant fare each · 12 years old and over: full fare. Children occupying a seat on the Athens - Patras coach service pay full fare.

5. REDUCTIONS (only applicable on Italy- Greece ferries).
· A discount is offered on bargain departures in Low and High Season.
· Up to 50% reduction is grated on the return portion of round trip vehicle tickets and
·
20% reduction is granted on the return portion of round trip passenger tickets. The resulting discounted tariffs are shown in the relevant tariff columns. The round trip discount applies provided that both the outward and return tickets are purchased at the same time.
REDUCTIONS ARE NOT CUMULATIVE AND CANNOT BE APPLIED RETROACTIVELY.

6. BAGGAGE.
Free transportation without limit. Baggage may be left in the car. All baggage is transported at owner’s risk.

7. DOGS AND CATS.
Transportation free of charge, providing owners ensure other passengers are not disturbed and ship cleanliness is maintained. Feeding at owner’s care.

8. COACH CONNECTIONS.
A maximum of 2 normal-sided suitcases totaling 30kg in weight is allowed on the coach. Excess luggage: drs 100 per kg. Fares and timetables are listed below the passenger tariff table.

9. OPEN DATE TICKETS.
Open date tickets are valid for one year from the date of issue. There is no guarantee that space will be provided to passengers or vehicles with open date tickets in July, August or September, as the ships are filled to capacity during this period.

10. TICKETS GONE ASTRAY.
If a passengers loses a ticket ( through theft or mere loss ) immediate advice must be given to the Head Office of the Company with details of the ticket in question, or at least the name and address of the issuing office, the names of the passengers recorded on the ticket, and the date of purchase. A refund will be made only if the ticket is found not to have been used at year’s end checking, and provided a duplicate ticket was issued. Duplicate tickets will not be issued without payment.

11. CANCELLATION FEES AND REFUNDS.
Passengers holding tickets with a fixed date of departure and wishing to cancel them are liable to the following cancellation fees unless the cancellation is due to “force majeure”.
Cancellations:
· Up to 30 days prior to departure:                                  20% of the fare.
· From 30 to 7 days prior to departure:                            40% of the fare.
· From 7 days up to the day before departure:                  75% of the fare.
·
On the days of departure or failure to travel (no show):    100% of the fare.
Changes in Reservations between the 30th and 7th day before departure are subject to a charge of 20% of the fare, otherwise the cancellation fees apply as above.
Refunds: Are made only in the country of the issuing office on condition that the date of cancellation is confirmed on the ticket with the stamp and signature of a responsible office (travel agency or port office ).

12. SPECIAL CONDITIONS.
Special conditions are available for groups, trucks, trailers and unaccompanied vehicles. For details apply to the Company’s Head Office or agents.

13. ITINERARY.
Departures and arrivals are shown in local time and are subject to alteration or cancellation without notice. Passengers holding tickets with confirmed reservations for departures which have been cancelled will be transferred to vessels of other companies as and when available.

The GENERAL CONDITIONS are subject to alteration without notice.

EMBARKATION INSTRUCTIONS
· Passengers with confirmed reservations must check in at the HML Embarkation office at least 2 hours ( 3 hours for
  groups ) before sailing time.
· Passengers using the HML coach service must be at the Piraeus terminal 30 minutes before departure.

· Non compliance with the above allows the Company to regard such passengers as “NO SHOWS” and accept other
  passengers in their place.


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