PASSENGERS NAME LIST
According to the S.O.LAS. regulation, it is mandatory, for reasons of
safety, to state the following information when making your reservation:
Surname, Name (Initial), gender, age category (child / adult / infant),
type of vehicle and plate number. When reserving a ticket (either online
or at a travel agent), the passenger must provide full details of his /
her ID, telephone number and e-mail in order to be noticed and informed by
the company in the case of any delay or cancellation of the itinerary. In
the case that the passenger is not willing to provide the company with his
contact details this is noted on the ticket. Online Reservations: the
passenger fills in his contact details in the appropriate fields available
or chooses the option "I do not want to be informed in the case of any
delay or cancellation of the itinerary". The passenger must also check
that the details printed on the ticket are correct (date, time, itinerary,
vessels name, ID details, etc.) and not to accept any ticket in the case
something is wrongly printed.
The price of the ticket (fare) includes the transportation of the
passenger to the port of arrival, the class which has been selected and
appears on the ticket, as well as any additional legal expenses (i.e. port
expenses e.t.c.). Snacks and beverages from the ship's bar are not
included in the price of the ticket.
The Company grants the passengers reductions according to its commercial
Children under the age of 4 travel free of charge.
A 50% discount is offered to children from 4 to 10 years of age.
Members of Dodecanese multi-parents association get a 20% discount on
the ticket price.
People with reduced mobility, whose degree of disability exceeds a
certain percentage of 80%, get a 50% discount on the ticket price.
For group reservations, offers can be made after special agreement.
Any reductions applied to the fare are not cumulative. If more than one
reduction is applicable, then only the largest one is granted. Passengers
entitled to a reduction must declare so during the time of reservation and
show all relative documents both while issuing the relevant reduction
tickets and while boarding the Vessel. After the issuing of the tickets,
no refund on the fare is provided.
BOARDING AND CHECK-IN INFORMATION
The passenger and the vehicles must be at the check in point an hour
before travelling. If the passenger or the driver misses the departure,
they are not entitled to any refund. Passengers must present to the
authorized personnel of the vessel their ticket, passport, identity card
or other valid travel documents. The company reserves the right to deny
embarkation to any individual who, according to the best of company's
knowledge, does not appear to possess valid travel documents or fails to
prove, beyond doubt, his/her identity. During embarkation and voyage,
Financial Officer conducts ticket controls. While these checks take place
the passengers are obliged to demonstrate both their tickets and the
supporting documents concerning a commercial reduction in the case that a
reduction ticket has been issued. Any passenger, who wish to change the
destination that is on the ticket, must notify the Financial Officer and
pay the difference. Passengers, who travel to a different destination than
the one that appears on the ticket, will be amenable to a fine and other
Any passenger who travels without ticket will be delivered to the Port
Authority as a stowaway.
DELAY-CANCELLATION OF TRIP
In the event of prohibition of departure due to bad weather conditions
or due to official orders from port authorities, the company claims no
responsibility for possible delay or cancelation of the trip. In that
case, passengers can modify their tickets or get a refund of the full
amount paid for the ticket. The shipping company reserves the right (with
approval of Mercantile Marine Ministry) to replace the ferry a ticket was
issued for, with another ferry. The routes are subject to modifications.
The passengers can cancel or replace their tickets and get a partial or
full refund depending on the date of cancellation.
In the case that a ticket is cancelled within a period of seven (7) days
to one (1) hour prior to the vessel's scheduled date and time of
departure, a refund of 50% on the fare is granted.
From fourteen (14) days up to seven (7) days prior to the vessel's
scheduled date and time of departure, a refund of 75% on the fare is
Up to 14 days before departure date: 100% refund on tickets value.
Alternatively, the passenger is given the possibility to convert these
tickets into Open Date (Open) in order to use them on a future trip,
provided that the request has been made before departure.
After the vessel's departure tickets cannot be cancelled, cannot be
converted to Open Date (Open) and cannot be transferred to another date.
Tickets cannot be cancelled via telephone. Tickets can be cancelled or
converted only by the travel agent that issued them or by the company's
central port agent.
LOSS OF TICKETS
In the case of the loss of a ticket, the passenger must buy a new one in
order to travel.
It is strictly forbidden to carry guns, explosive materials or other
dangerous substances or materials on board. Smoking on board is prohibited
within the Vessel's interior. For reasons concerning the safety of the
Vessel and the passengers as well as the protection of the environment,
you are kindly requested not to throw cigarettes which have not been
extinguished inside or outside the Vessel or overboard.
Passengers must abide by all safety regulations during embarkation,
disembarkation and voyage, meet hygiene rules and conduct themselves in a
respectful manner towards fellow passengers and crew. Furthermore, they
must abide by every order given by the Master or direction given by
members of the crew during the voyage and address the competent members of
the crew if a problem arises.
Complaints during the trip should be addressed to the vessel's Master or
Staff Captain. Upon arrival complaints may be addressed to the shipping
PASSENGERS WITH SPECIAL NEEDS
Our vessels have specially designed cabins with easy access and
operation to accommodate passengers with special needs.
Passengers are entitled to carry free of charge luggage up to 40 kg and
0.5 m3. During the voyage, luggage remains in the garage into specially
designed areas. However, because it is prohibited to access the garage of
the Vessel while travelling, passengers must take with them any personal
belongings they might need during the voyage. Money, securities and other
valuable objects can be handed to the Vessel's Purser's Office for safe
keeping. The Vessel and the Company bear no responsibility for theft or
loss of money, securities or other valuable objects inside the Vessel, in
the case that they have not been entrusted with for safekeeping. In case
of loss of personal belongings, passengers can address the Company.
Cargo embarkation begins just before the ship's departure. Carriage of
guns, cartridges, explosive, flammable, combustible and in general
hazardous material is strictly prohibited. The cost estimation is based on
dimensions and weight of the package, number of packages and destination
point. The sender is obliged to state his contact data and the contact
data of the recipient. If the package contains money, securities and other
valuable objects must be handed to the Vessel's boatswain for safe
keeping. Sender must inform the Vessel's boatswain in case the package
requires cooling or deep freezing, otherwise the company claims no
responsibility for possible damage. In case the recipient does not receive
the package, then it is returned to the departure port and if the sender
wishes to resend it, there is an extra charge. The Vessel and the Company
bear no responsibility for theft or loss of money, securities or other
valuable objects inside the Vessel, in the case that they have not been
entrusted with for safekeeping.
The animal's presence in interior common areas of the ship (cabins,
bars, etc.) is strictly prohibited. The Company's vessels have special
exterior areas for pets. Domestic animals must always be accompanied by
their owner, they must be tied (with a leash or chain)
and they must wear a muzzle if they are outside of their cage.
Passengers traveling with a pet must always have with them a recently
updated health booklet and they are responsible for its care, security and