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INFORMATION - CONDITIONS
Food is not included in the ticket fares. Meal coupons may be purchased the purser's office on board. Breakfast and meals are served in the ship's dinning rooms. Beverages and/or snacks are served in the bars. A self service restaurant on board is at the passengers' disposal.
CARRIED FREE OF CHARGE:
B. Dogs or cats.
Passengers accompanying pets are responsible for them throughout the trip and should provide for their feeding and care. Pets should be kept under strap at any time. Pets are placed in special kennels and are not allowed in cabins and/or public rooms.
OPEN DATE TICKETS:
Time validity of open date tickets does not extend further than the published departure schedule of the year of issue. Open date ticket holders are responsible to reserve well in advance for accommodation or carspace specifically during July and August. Otherwise they will be asked to pay the price difference at the respective embarkation office. Open date tickets are not refundable in the port offices. Only the issuing offices may refund such tickets.
Any changes effected on departure dates and/or cancellation notices must be in writing on the tickets bearing the stamp of the office effecting such changes and/or cancellations.
Passengers with fixed departure date tickets that wish to cancel their reservations should notify FRAGLINE or its agents accordingly. Then cancellation fees will be charged by FRAGLINE as it follows:
a) 8-29 days before departure 30%
b) 1-7 days before departure 50%
Cancellation notices received 24 hours or less before departure deprive passengers from the right to refund except in cases of accidents or "force majeure" officially verified.
FOR TICKETS ISSUED UNDER THE "SPECIAL ROUND TRIP OR FAMILY OFFER", PARTIAL CANCELLATIONS ARE NOT ACCEPTED.
TICKETS GONE ASTRAY:
If a passenger reports a loss of his ticket (through theft or mere loss) immediate advice must be given to the Head Office of the Company with details of the tickets gone astray or at least the name and the address of the issuing office, names of the passengers recorded on the tickets and date of purchase. Refund will only be made if tickets are found unutilized upon completion of the year -end checking. Duplicate tickets will be issued without payment.
The company will do its utmost to retain everything printed in its formal brochures unchanged, however it reserves the right to effect changes in timings, departure schedules and prices without prior notice.
DIRECTIVE FOR EMBARKATION:
Passengers with fixed date tickets MUST REPORT AT THE EMBARKATION OFFICE AT LEAST 2 HOURS BEFORE DEPARTURE TIME (as printed in the itineraries section and/or the passenger's tickets). FAILURE TO DO SO MAY RESULT IN A LOSS OF BOOKED SPACE TO WAITING LIST PASSENGERS. No commitment may be undertaken for late comers or subsequent departures, such cases will be examined on the basis of space availability.
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Solas Regulation obliges Sea Carries to know and be able to present (upon request by Authorities) for each passenger on board the following:
Surname, First name (Initial), Sex, Age (adult, child, infant).
Passengers are kindly requested to acknowledge this information during reservation. It is recommended that passengers with special needs declare same upon reservation.