to EU Directive 98/41 it is mandatory, for safety reasons,
to list by name all passengers on every sailing.
make that possible, tickets are issued BY NAME and
specifically must include:
PASSENGER'S FIRST AND LAST NAME
- GENDER: MALE/FEMALE
- AGE: ADULT-CHILD-INFANT
In addition the issuing agent must be notified of passengers
requiring SPECIAL CARE.
is strictly forbidden to issue tickets on board; therefore
for their convenience, passengers must contact their travel
agent on time to book and issue their tickets.
up to 4 years old: it is obligatory to issue a Free of Charge
2. NUMBERED SEATS
Use is only allowed to the holders of numbered seat tickets.
3. TICKET OPTION DATE
must be issued within a specific time period following their
booking, of which passengers are advised by their travel agent.
If tickets are not issued within this period the booking is
OPEN DATE TICKETS
date tickets are valid for boarding only if a boarding card
valid for the specific date of travel has been issued. Open
date tickets are valid indefinitely for the specific route
for which they have been issued or vice versa.
embarkation, the original ticket and issued boarding card
must be handed over to the ship's Purser for ticket control.
by the time of travel fares have increased, passengers holding
open date tickets must pay the difference.
5. TICKET CANCELLATION
can only be invalidated by the issuing agency.
cannot be invalidated over the phone. Passengers wishing
to invalidate their tickets must hand them over to the issuing
HIGH SEASON: 26/04/13 -
12/05/13 & 14/06/13 - 08/09/13
- 7 days prior to
departure: Tickets are cancelled without charge
or can be converted to open date tickets or for another
- From 7 days and up
to 4 hours prior to departure: A 50% cancellation
charge is applied or alternatively tickets can be
converted to open date tickets or for another departure
- 4 hours prior and up
to the departure: 50% cancellation fees must be
- After departure: Tickets
cannot be cancelled or converted to open date tickets or
to travel another date.
For the period
26/04/13 - 05/05/13 & 21/06/13 - 22/06/13
for all departures from Piraeus or Rafina and for the
period 05/05/13 - 12/05/13 & 24/06/13 -
25/06/13 for all departures to Piraeus or
Rafina, tickets are cancelled without charge or
converted to open date tickets or for another departure date, 14
days prior to departure. From 14 days and up to 7 days prior
to departure, a 25% cancellation charge is applied or
alternatively tickets can be converted to open date tickets or
for another departure date.
SEASON: All other dates except those mentioned in HIGH SEASON
days prior to departure:
Τickets are cancelled without charge or can be converted
to open date tickets.
3 days and up to 1 hour prior to departure: A 50% cancellation charge
is applied or alternatively tickets can be converted to
open date tickets or for another departure date.
- 1 hour prior and up to the departure: 50% cancellation fees must be paid.
departure: Tickets cannot be cancelled or converted
to open date tickets or to travel another date.
DATE TICKETS: Open date tickets are cancelled without
charge when they have been originally issued as open date.
If they have been converted to open date, a 50% cancellation
10€ to the Cyclades / 20€ to the Dodecanese:
offer is valid for all destinations, from and to Piraeus & Rafina, in Economy
limited number of spaces. Tickets must be issued upon
cannot be cancelled or converted to open date tickets or
for another departure date. The ticket is issued in the
passenger's name, is personal and non transferable.
Tickets cannot issued on-line. Tickets must be delivered to
CANCELLATION OF DEPARTURE OR DELAY DUE TO ACT OF GOD (e.g.
BAD WEATHER CONDITIONS)
Passengers and vehicles can embark without changing their
The tickets of a cancelled departure are not valid for embarkation
and must be exchanged with a valid boarding card for the next
scheduled departure, pending on availability.
In case of a departure being delayed or cancelled due to Act
of God (e.g. bad weather conditions), passengers are kindly
requested to contact the company's port agencies in order
to be informed about the new departure time.
LOSS OF TICKET(S):
When a ticket is lost, a new ticket must be bought. Passengers
must declare in writing the ticket(s) loss, indicating the
departure date, the itinerary and the number of the lost ticket
as well as the number of the new ticket bought. The declaration
and a photocopy of the new ticket bought must be sent to company's
central offices Attica Premium: 30, Amalias Av.-Athens and
26, Akti Possidonos-Piraeus or can be sent by fax to +30-210-8919829.
If the lost ticket has not been used within 1 month after
the departure date, the company shall grant a ticket free
of charge for the same route.
The number of the ticket lost as well as other details can
be traced through any of company's central offices.
PASSENGER'S PHONE NUMBER:
Passengers are advised to provide their travel agency with
a telephone number (preferably a mobile phone number) so they
can be contacted in case of emergency e.g. cancellation of
departure due to bad weather conditions etc.
company will make the best effort, in order to keep to the
itineraries that are mentioned in the brochure. However,
it maintains the right for their modification if it is absolutely
arrival time is stated the time that the ship approaches
the port entrance.
company reserves the right to reschedule vessels on routes
if this is necessary.
TICKET CONTROL ON BOARD
Office staff carries out ticket controls at embarkation and
during the journey. Passengers are oblidged to show their
tickets on demand and proof of discount, if applicable.
Luggage should be placed in the designated areas of the vessels
as per the crew's instructions. Luggage must not contain valuable
items. These items can be handed to the Chief Purser for safe-keeping.
PASSENGERS WITH SPECIAL NEEDS
On board our vessels there are specially designed cabins with
easy access and operation to accommodate passengers with special
needs. Due to a limited number of cabins it is necessary to
reserve in advance.
A limited number of Pet cabins* are available on board. It
is necessary to reserve these cabins in advance. Should these
be fully booked, a small number of kennels are also available.
For reasons of public hygiene, pets are not allowed in cabins
other than the specially designated pet cabins, bars, restaurants
and the ship's indoor public areas. When walking on the open
deck, they are required to wear muzzle and be on a leash,
accompanied by a guardian. Passengers traveling with a pet
should hold updated health documents for their pet and are
responsible for the pet's care, safety and hygiene. Special
areas for the pets' daily hygiene are available on board.
Unaccompanied pets are not accepted for embarkation.
* Not available on F/B Blue Star Ithaki.
LOST AND FOUND SERVICE
Passengers, who have lost or found a lost item on board, are
kindly requested to contact the ship's Reception during their
journey or following disembarkation, Blue Star Ferries Head
Offices, Customer Service Department.
For security reasons, all persons and all items brought on
board the vessel are liable to be searched. Persons refusing
to comply with this demand shall be denied access on board
and will be reported to the appropriate port authorities.
All passengers are required to present their ticket, identity
card or any other official documents to the vessel's authorized
personnel. The carrier reserves the right to deny embarkation
to any individual who does not possess valid travel documents
or fails to prove beyond doubt, his/her identity. Once a passenger
has boarded the vessel, they are not allowed to disembark
prior to departure, unless approved by vessel's Officers.
Passengers who wish to disembark must take with them all their
luggage and/or vehicle (if possible). Any weapons carried
must be declared upon embarkation.